Frequently Asked Questions

How do I top up?
Just text Card5 to 66667. The return message will charge £5 and will give you £5 of International calling credit.

How do I use the service?
Dial the access number included in your welcome text message (0207 1127 7209). You will then be prompted to dial the International number you wish to dial. Make sure that you dial 00, plus the country code before your number. Once you have entered your international phone number press the '#' key.

The 0207 number is a local London number, and is charged at your operator’s standard rate. If you have free/inclusive minutes on your UK mobile then this number will probably form part of them.

Can I use my credit from a landline or a different mobile phone?
Yes. To use your credit on a different phone, simply dial the 0207 access number from the phone that you wish to use. You will hear a message saying that you have no credit. You simply need to enter the full number of the mobile phone that you used to buy the credit, and you will then access your account.

Can I make a call via a Free Phone 0800 Number?
Sure. Use 0800 987 9009 and enter your mobile number as the pin. The surcharge is just 1p/min.

What / Where is my pin number?
If calling from your mobile then it should recognise your number and you won't need a pin. If calling from another phone then your mobile number becomes your pin number. e.g. 07891 234 567

Is there a maximum amount of top ups I can do in one day?
Yes, you can top up a maximum of 6 times in each 24 hour period.

Are there any fees for the service?
There are no fees or subscriptions for the service. However, there is a 5p connection charge levied for each call made.

Where can I find out the rate for a particular country?
To see the rate list please use the drop down rate search on our home page.

I have sent a request for a top-up, but I have not received a message back?
The messages are generally sent back straight away. Very occasionally they may be delayed by congestion on the network. In this case, do not send another message as you will be charged twice. If you have not received the message within a few hours, please contact us by calling: 020 3128 7054.

If you need any further assistance, please contact our Customer Service team by calling: 020 3128 7054.